3Com Telephone 900 0470 01 Rev AA User Manual

3101 Basic Telephone Guide  
®
®
for 3Com Asterisk  
Part Number 900-0470-01 Rev AA  
Published November 2007  
 
6
 
ABOUT THIS GUIDE  
This guide describes how to set up and use a 3Com® 3103 Basic  
Telephone with a 3Com Asterisk Appliance.  
CAUTION: The 3Com telephone system operates over the Ethernet local  
area network (LAN), not through a traditional telephone connection.  
Your telephone is connected to the 3Com Asterisk Appliance through an  
RJ45 Ethernet connector instead of through an RJ11 telephone  
connection. Your telephone will not work unless it is connected correctly.  
For information about installing your telephone, see Telephone  
Installation and Maintenance. Contact your administrator if you have  
questions about your telephone connection.  
 
 
8
CHAPTER : ABOUT THIS GUIDE  
Conventions  
Table 1 lists conventions that are used throughout this guide.  
Table 1 Icons  
Icon  
Type  
Description  
Information note Information about important features or  
instructions.  
Caution  
Alerts you to potential loss of data or  
potential damage to an application, system,  
device, or network.  
Warning  
Alerts you to potential personal injury.  
Comments  
Send e-mail comments about this guide or about any Voice product  
documentation to:  
Include the following information with your comments:  
Document title  
Document part number (found on the front page)  
Page number  
Your name and organization (optional)  
Please address all questions regarding the 3Com software to your  
authorized 3Com coordinator.  
 
     
GETTING STARTED  
1
This chapter describes the steps you must complete to use your telephone  
and provides a general description of your telephone. For information  
about installing your telephone and connecting to the LAN and to the  
3Com Asterisk Appliance, see Telephone Installation and Maintenance.  
This chapter includes the following topics:  
 
   
10  
CHAPTER 1: GETTING STARTED  
Configuration  
Overview  
This guide includes instructions about how to configure the IP settings  
manually on your telephone. (See Telephone Installation and  
Maintenance.) For information about how to use a DHCP server to  
configure telephones, see the 3Com Asterisk Appliance Administrator’s  
Guide.  
Before you install your telephone, your administrator must assign an  
Asterisk account to you. This account includes a telephone extension and  
a voice mailbox. Your administrator also assigns a password that  
associates your telephone number and a voice mailbox with your  
account.  
If you are logged in, the Display Panel on your telephone shows the  
current date and time, and your extension.  
If you are not logged in, see Logging In to Your Telephone.  
Telephone  
Overview  
This guide describes the features available with your telephone, such as  
telephone button functions and making and forwarding calls.  
The settings on your telephone, including your extension, personal  
settings, and system settings, remain the same even when you move your  
telephone from one Ethernet jack to another, as long as both Ethernet  
connections are part of the same network.  
One of the benefits of network-based telephony is portability. Depending  
on how your administrator has configured the 3Com Asterisk Appliance,  
you may be allowed to configure another telephone in the system to  
duplicate your primary telephone simply by logging in to the other  
telephone using your password (see Transferring Your Telephone Settings  
Your telephone can provide many features. Some of these features are  
optional. Your administrator determines which features are available for  
your telephone.  
 
   
Configuration Options  
11  
Configuration  
Options  
Simple telephone operations (for example, making a call, transferring a  
call, and putting a call on hold) require no configuration. These  
operations are described in Chapter 3.  
Many features, however, do require configuration (for example, call  
forwarding). In general, you can configure these features using the  
Telephone User Interface (TUI). The TUI is a phone-based interface that  
allows you to manage your user account and telephone by using the  
telephone keypad. You can enable or disable many features by entering a  
feature code. Configuration options and prompts appear on the  
telephone Display Panel. See Chapter 5 for more information about using  
the TUI.  
Basic telephone operation, such as making calls and putting a call  
on hold, is described in Chapter 3.  
Features that must be configured, such as call forwarding, are  
described in Chapter 5.  
Feature codes are described in Chapter 4.  
Some configuration procedures require that you log out of the telephone  
to change the telephone configuration (for example, setting the ringing  
tone). Before you can use the telephone, you must be logged in:  
If you are logged in, you hear the dial tone. You can make and receive  
telephone calls.  
If you are not logged in, you hear a high pitch tone. You cannot make  
or receive telephone calls. If a caller dials your extension, the call goes  
to voice mail. The telephones Message Waiting Indicator (MWI) is not  
lit until you log in to the telephone.  
 
   
12  
CHAPTER 1: GETTING STARTED  
 
BASIC TELEPHONES  
MODELS 3101 AND 3101SP  
2
This chapter describes the buttons, controls, and features on the 3Com®  
Model 3101 and Model 3101SP Basic Telephones.  
The chapter includes the following topics:  
To verify the model number of your telephone, refer to the label under  
the phone.  
 
   
14  
CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP  
Buttons and  
Controls  
Figure 1 shows the buttons and controls on the Model 3101SP Basic  
Telephone. The Model 3101 Basic Telephone does not include a  
microphone, 8, or a speaker button and its indicator light, 10. All other  
controls are identical on the two telephones.  
Figure 1 Model 3101SP Basic Telephone  
1
2
3
June 29 10:34:15 PM  
Extension : 6010  
17  
16  
15  
4
14  
13  
5
6
12  
7
8
11  
10  
9
1 Soft buttons — Use the soft buttons to navigate through Display Panel  
options. A buttons function depends on the option selected. The buttons  
are, left to right:  
Slct (Select) — Use this button to select a displayed item. For example,  
you can use this button to automatically dial a previously placed or  
received call or a missed call.  
Back — Use this button to move the cursor backwards one space and  
delete the current space. You can also use this button to sort displayed  
items.  
Exit — Use this button to exit the currently displayed option.  
 
       
Buttons and Controls  
15  
2 Message Waiting Indicator (MWI) — When lit, indicates that you have  
at least one unreviewed message in your mailbox. Also, this indicator  
flashes when your telephone rings.  
3 Display Panel — Displays the current date and time, telephone status  
messages, Caller ID information (if enabled), and the number of new  
messages that you have in your mailbox (see Using the Telephone Display  
Panel for more information about how message status determines the  
message list).  
You can also use the Display Panel to view or enable features available  
through the Main Menu (see Using the Telephone Display Panel) and with  
feature codes (see Chapter 4 for information about using feature codes).  
4 Scroll buttons (Up, Down, Left, Right) — Perform the following  
functions:  
The Up and Down buttons allow you to scroll through the items in  
the telephone Display Panel.  
The Left and Right buttons are reserved for future use.  
5 Program button — In the center of the scroll buttons, this button  
displays the Main menu.  
6 Message button — Press this button to access your messages through  
the voice mail system.  
7 Hold button — Places a caller on hold. See Putting a Call on Hold  
8 Label area for Access buttons — The telephone label for your Access  
buttons can be printed from this document. See Access Button Label.  
9 Microphone (3101SP only) — Activated when the telephone is in  
speaker phone mode, that is, after you press the  
(speaker) button.  
For best results, keep the area around the microphone free of  
obstructions. To minimize the effects of background noise, the  
microphone is directional; it performs best when you are directly in front  
of the telephone.  
10 Access buttons— Buttons that are assigned specific features (for  
example, Transfer) or that control a line for incoming and outgoing calls.  
11 Speaker button (3101SP only) — Enables you to use the speaker  
phone feature. Press the  
button before you dial the call, when your  
telephone is ringing, or while a call is in progress. To turn the speaker off  
and resume the conversation, pick up the handset.  
 
           
16  
CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP  
The Model 3101SP Basic Telephone includes a microphone and supports  
speaker phone operation. The Model 3101 Basic Telephone does not  
support speaker phone operation and it does not have a button.  
12 Telephone key pad — Use these buttons to dial telephone numbers and  
to access additional features.  
13 Volume down — Lowers the volume of the ringer, the speaker, or the  
handset. See Controlling the Volume.  
14 Mute button — Enables you to prevent callers from hearing what you  
are saying during a telephone call, although you can still hear them. Press  
the  
button to turn off the telephones mouthpiece when you are  
using the handset or the microphone (3101SP only) when your telephone  
is in speaker phone mode. To turn off the Mute feature, press the  
button again. The indicator lamp is lit when the Mute feature is enabled.  
See Muting Calls.  
15 Volume up — Raises the volume of the ringer, the speaker, or the  
handset. See Controlling the Volume.  
16 Speaker — Enables you to use the speaker phone feature. Press the  
button before you dial the call, when your telephone is ringing, or while a  
call is in progress. To turn the speaker phone off and resume the  
conversation, pick up the handset.  
17 Handset  
Access Buttons  
Figure 2 displays the Access buttons on the Model 3101 and 3101SP  
Basic Telephones, which have been assigned default functions.  
Figure 2 Access Buttons  
-ODEL ꢀꢁꢂꢁ30  
 
       
Access Buttons  
17  
-ODEL ꢀꢁꢂꢁ  
1 The first button controls a line for incoming and outgoing calls (System  
Appearance button; SA1).  
2 The second button controls a line for incoming and outgoing calls  
(System Appearance button; SA2).  
3 Feature button — Allows you to access features that are not directly  
assigned to an Access button on your telephone. For example, you can  
use the Feature button to enable and disable Do Not Disturb. For more  
information about feature codes, see Chapter 4.  
4 Transfer button — Sends the currently active call to another telephone.  
 
   
18  
CHAPTER 2: BASIC TELEPHONES MODELS 3101 AND 3101SP  
Status Lights for  
System Appearance  
Buttons  
An Access button that is set up for incoming and outgoing calls is called a  
System Appearance button. The light beside each System Appearance  
button indicates the status. See Table 2.  
Table 2 Status Indicator Lights for System Appearance Buttons  
Light status  
Off  
Line state  
Available for use  
In use  
Steady  
Blinking quickly  
Blinking slowly  
Ringing  
On hold  
Access Button Label Figure 3 shows the access button label for the 3101 Basic phone. Print  
this page and cut out the label and affix it to the telephone.  
Figure 3 Access Button Label  
SA1  
SA2  
Feature  
Transfer  
 
           
20  
CHAPTER 3: BASIC TELEPHONE OPERATION  
Logging In to Your  
Telephone  
Your administrator assigns an extension (telephone number) and initial  
password to your telephone.  
To log in to your telephone:  
1 Press Program+ 5 + 6 or press Feature + 410 + 5 + 6.  
The Display Panel shows:  
Enter Password:  
2 Enter your password and press #.  
If the password you entered is associated with the telephone extension,  
you are logged in and the Display Panel briefly shows:  
PBX1 Connected  
If the password you entered is not associated with the telephone  
extension or the extension has not yet been assigned to the telephone,  
the Display Panel shows:  
Use Program btn to login  
Wrong number or password  
In this case, use the following steps to log in to your telephone:  
1 Press Program + 5 + 4 or press Feature + 410 + 5 + 4.  
The Display Panel shows:  
Local Phone Number:  
2 Enter your extension and press #.  
If the Display Panel shows a previously assigned number that you want to  
replace, press the middle soft button under the Display Panel to move the  
cursor back one space. Repeat as necessary and then enter your  
extension and press #.  
3 Enter your password and press #.  
Enter Password:  
Alternatively, to set a password locally, you can use the Password Stored  
Locally feature code (434), then enter the password. You can use this  
method in place of Step 1 above. See Chapter 4 for information about  
feature codes.  
 
     
Answering a Call  
21  
Changing Your You must use the Telephone User Interface (TUI) and change the local  
Password password to match the password stored on the call processor by  
following these steps:  
1 Press Program + 5 + 5 or press Feature 410 + 5 + 5.  
The Display Panel shows:  
Enter Password:  
2 Enter your new password and press #. The first digit of the password  
cannot be zero (0). The minimum password length is 4 digits; the  
maximum password length is 9 digits.  
Answering a Call  
To answer an incoming call, lift the handset.  
Alternatively, if you are using a 3Com 3101SP Basic Telephone, you can  
press the speaker button.  
If your telephone includes multiple access lines, press the Access button  
for the line on which the new call is arriving (the light next to the button  
will be flashing).  
Unanswered calls are sent to either your call coverage point which, by  
default, is your voice mailbox or your configured call forwarding  
destination. See Call Forwarding.  
Answering a  
Second Call  
When a new call arrives while you are on a call:  
1 Press Hold to put the current call on hold.  
2 Press the Access button for the line whose status light is blinking,  
indicating a new call.  
3 To return to the earlier call, hang up the new call, or put it on hold, or  
transfer it, and then press the Access button for the original call.  
Making Calls  
This section describes standard dialing features.  
 
               
22  
CHAPTER 3: BASIC TELEPHONE OPERATION  
Making Internal Calls To dial an internal call:  
1 Pick up the handset. Alternatively, you can press the  
button, if your  
telephone is a Model 3101SP telephone. You hear the dial tone.  
2 Dial the extension, then press the # key to send. Alternatively, you can  
use the Display Panel to find and dial the name of the person whom you  
want to call in the call logs.  
3 When you complete the call, hang up the handset. If you pressed the  
Speaker button, press it again to end the call. If you pressed the  
button, press it again to end the call.  
Redialing a Call To redial a number on your telephone:  
Pick up the handset and then press Feature + 401 to dial the most  
recent number that you dialed.  
Use the Call Logs on the display panel to redial a recently missed,  
answered, or dialed call.  
Making External Calls To dial an external call:  
1 Pick up the handset. Alternatively, you can press the  
button. You hear  
the dial tone. If necessary, dial the number required to access an external  
line (for example, 9). If one of the Access buttons is configured to access  
an external line directly, you can press that button.  
2 Dial the number, then press the # key to send. Or use the display panel on  
a 3Com Telephone to scroll to Placed Calls, Received Calls, or Missed  
Calls.  
3 When you finish speaking, hang up the handset. If you pressed the  
button, press it again to end the call.  
Class of Service The Class of Service Override feature allows you to apply the capabilities  
Override of your own telephone temporarily to another telephone on the same  
local network.  
For example, the telephone in a conference room may be configured to  
prevent long-distance telephone calls. You may, however, need to place a  
long-distance call during a meeting. If the permissions included with the  
Class of Service on your telephone allow long-distance calling, you can  
use the Class of Service Override feature to apply your telephone features  
to the conference room telephone for one call only.  
 
               
Terminating Calls  
23  
To activate the one-call-only Class of Service Override from any  
telephone:  
1 Pick up the handset.  
2 Press Feature + 433. The Display Panel prompts you for the required  
input.  
3 Enter your telephone extension.  
4 Enter your password and press #.  
5 Enter the destination number as you would from your own telephone.  
Terminating Calls  
You can terminate a call (hang up) by replacing the handset. Alternatively,  
if the call is on Speaker, turn the Speaker off by pressing the button.  
Using the  
Telephone Display  
Panel  
The Display Panel shows the current date and time, and your extension  
number. It can also show features that you have enabled. For example, if  
you enable the feature that forwards all incoming calls to your voice  
mailbox, the Display Panel shows Fwd Mail.  
The Display Panel can also list telephone status messages, Caller ID  
information (if enabled), and the number of new messages (voice, e-mail,  
and fax) that you have in your mailbox.  
If the Display Panel contains more than two lines of information, use the  
up and down scroll buttons to navigate through the display.  
The list of new messages in the Display Panel depends on the status of  
each message. A new message can be:  
Unreviewed — An unreviewed message has never been listened to  
or acted upon (saved or deleted).  
Reviewed — A reviewed message has been listened to but has not  
been acted upon (saved or deleted). A message may reach this state if  
you listen to the message and then hang up.  
The Display Panel shows the number of messages in your mailbox (and  
the Message Waiting Indicator is lit) only if you have at least one  
unreviewed message. If you review the last new message and do not act  
on it, the Display Panel shows the date and extension, and MWI is off. If  
your mailbox then receives a new message, the Display Panel shows the  
 
       
24  
CHAPTER 3: BASIC TELEPHONE OPERATION  
following (and MWI is lit): 2 Msgs 1 New. The 2 Msgsinclude the just  
received new, unreviewed message and the other message that is new  
but reviewed. The 1 Newindicates the just received new, unreviewed  
message.  
The Display Panel also shows the number of missed calls. Missed calls  
include unreviewed messages in your mailbox and any other calls that  
you did not answer. For example, you can configure your default call  
coverage point to be no coverage. In this case, if you do not answer a  
call, when the call terminates the caller hears a busy tone and the call is  
not forwarded or sent to your mailbox. The Display Panel on your  
telephone shows Missed 1. If you press the first button below the Display  
Panel, you can scroll through the list of missed calls and to show you the  
name of the calling party extension. Press the button again to  
automatically dial the listed extension.  
You can also use the Display Panel to view or enable features available  
through the Main menu and with feature codes (see Chapter 4 for  
information about using feature codes).  
To access the Main menu, press the Program button, which is in the  
center of the scroll buttons. The display panel shows features:  
User Directory — Not used.  
Call History — Displays logs of your recent missed, answered, and  
dialed calls. See Viewing the Call Logs.  
Personal Speed Dial — Not used.  
System Speed Dial — Not used.  
Advanced Settings — Configures network parameters, sets your  
telephone password and changes your login status.  
User Configuration — Configures user settings.  
CAUTION: Network parameter options are for administrator use only.  
Unauthorized changes to network parameters will disconnect your  
telephone.  
Controlling the  
Volume  
Use the Volume Control buttons to raise or lower the volume of the  
ringer, handset, or speaker.  
 
     
Changing Ringing Tones  
25  
Adjusting the volume control of one device DOES NOT affect the volume  
control of the other devices. For example, lowering the volume of the  
speaker has no effect on the handset volume. Changes you make to any  
device remain in effect if you reset the telephone to its default settings.  
Ringer Volume To raise or lower the volume of the ring, press the  
up or down Volume Control button repeatedly while your telephone  
is ringing, until the volume is at the level that you prefer.  
Handset Volume To raise or lower the volume of the dial tone and  
the voice level of your callers, lift the handset then press the up or  
down Volume Control buttons repeatedly until the volume is at the  
level you prefer. You can change the volume during a conversation or  
by listening to the dial tone.  
Speaker Volume To raise or lower the volume of the speaker,  
press the Speaker button and then press the up or down Volume  
Control button repeatedly until the volume is at the level you prefer.  
You can change the volume during a conversation or by pressing  
Speaker and listening to the dial tone.  
When you press a Volume Control button, the Display Panel shows the  
volume setting as a series of dark vertical bars. Repeatedly pressing a  
Volume Control button raises the volume (increases the number of  
displayed bars) or lowers the volume (decreases the number of displayed  
bars.  
You can also use Feature Codes to adjust the volume. Pressing  
Feature + 102 raises the volume (increases the number of displayed bars  
by one). Pressing Feature + 103 lowers the volume (decreases the  
number of displayed bars by one).  
Changing Ringing  
Tones  
You can change the ringing or alert tone of your telephone.  
There are 10 choices, which include 9 audible tones and a silent alert. For  
the silent alert, choose number 10. When you set this alert tone, the  
display panel shows:  
Silence Alert Tone Selec  
When the telephone receives a call, there is no audible ringing tone. The  
Message Waiting Indicator and a System Appearance button flash to  
indicate that you have an incoming call.  
 
   
26  
CHAPTER 3: BASIC TELEPHONE OPERATION  
To change the ringing tone:  
1 Log out of the telephone; press Program + 5 + 6.  
2 Press Program + 5 + 9.  
The Display Panel shows which ringing tone the telephone uses, for  
example:  
Alert Tone 1- 10:  
7
3 Use the middle soft key under the Display Panel to delete the current  
ringing tone number.  
4 Enter a new tone number between 1 and 10 and then press the # key.  
5 Log in to the telephone; press Program + 5 + 6 and then enter the  
telephones password.  
You will hear a new ringing tone the next time you receive a call.  
Using the Hands  
Free Feature  
You can use your telephone as an intercom. You can answer internal  
(intercom) calls without picking up the handset. When you receive an  
internal call, your telephone sounds a tone and activates the speaker  
phone.  
You cannot use this feature with external calls (a call from outside your  
local call processor) or Anonymous (blocked caller ID) calls. These calls  
ring to your telephone as usual.  
You can enable and disable Hands Free by using Feature Code 100. See  
Putting a Call  
on Hold  
To put a call on hold:  
1 While you are on a call, press the Hold button.  
This Display Panel shows:  
Hold  
2 To return to the call, press the Hold button again or press the appropriate  
Access button.  
 
       
Transferring a Call  
27  
Music on Hold If configured by the administrator, callers on hold hear music while they  
wait.  
Dialing a New Call You can put a call on hold, dial a new call, and toggle between the two  
While on a Call calls:  
1 Press the Hold button.  
2 Press one of the Access buttons not currently being used.  
3 When you hear dial tone, dial the second call.  
Answering a New You can put your current call on hold, answer a second call, and then  
Call While on a Call toggle between the two calls:  
1 When a new call arrives, press the Hold button to put the current call on  
hold.  
2 Press the Access button for the incoming call (its light will be flashing).  
3 To toggle between the two calls, put the current call on hold and then  
press the Access button for the call you want to resume.  
Transferring a Call  
When you are on a call, the Transfer feature allows you to send the call  
from your telephone to any other internal line. For unattended or  
attended transfers, if your call permissions allow, you can send the call to  
an external line.  
Unattended Transfer In an unattended transfer, you transfer the call without notifying the  
recipient. You can either use the Transfer button or the transfer feature  
code:  
1 While on a call, press Transfer. The call is placed on hold, you hear a dial  
tone, and the system prompts you enter a destination number.  
2 Dial the number to which you want to transfer the call.  
3 Press Transfer again or hang up the telephone.  
The call is disconnected as soon as the transfer starts, which frees up your  
line. If the transfer cannot be completed, it is forwarded to the called  
partys voice mail.  
Attended Transfer In an attended transfer, you announce the call to the recipient. You can  
either use the Transfer button or the transfer feature code.  
 
                       
28  
CHAPTER 3: BASIC TELEPHONE OPERATION  
To announce a transfer:  
1 While on a call, press Transfer. The call is placed on hold, you hear a dial  
tone, and the system prompts you enter a destination number.  
2 Dial the extension number to which you want to transfer the call  
The call processor dials the call.  
3 If the recipient:  
a Answers, announce the call. Note that, at this point you cannot return  
to the original caller.  
If the recipient wants to take the call, press Transfer. Hang up.  
If the recipient does not want to take the call, hang up the second call  
and go back to the first call by pressing the Access button on which  
the call originated.  
b Does not answer because the line is busy or unreachable, to return to  
the original call, hang up the transfer call or press Feature Code 111  
to see the original call on Hold.Then press the Hold button to return to  
the original call.  
Muting Calls  
You can prevent callers from hearing you by turning off the telephones  
microphone when you are using the handset, or when your telephone is  
in speaker phone mode.  
To mute your telephone:  
1 While you are on a call, press Mute or press Feature + 101. The light  
next to the Mute button comes on. Callers cannot hear you.  
2 To turn this feature off, press Mute or Feature + 101 again.  
Mute Ringer  
You can prevent the telephones ringer from ringing by enabling this  
feature. By default, the telephones ringer is enabled (feature disabled).  
You can enable or disable the telephones ringer at any time while either  
on the telephone or on-hook, but the change takes effect on the next  
incoming call.  
If the telephone reboots or is upgraded with new software, the ringer  
resets to the default ringer enabled (feature disabled) mode.  
 
         
Activating Do Not Disturb  
29  
To mute the telephone ringer:  
1 Press Feature + 489. The LCD displays:  
Ringer is now muted.  
2 To clear the display, lift the handset. The next time you receive an  
incoming call, the ringer is muted.  
3 To turn this feature off, press Feature + 489 again. The LCD displays:  
Ringer is now enabled.  
4 To clear the display, lift the handset.  
Activating Do Not  
Disturb  
When you enable Do Not Disturb, incoming calls immediately go to the  
call coverage point set by you or your administrator. The default call  
coverage point is your voice mailbox.  
When your telephone is in Do Not Disturb mode:  
An incoming call does not cause your telephone to ring. If you are  
logged in to multiple telephones using the same telephone number  
and one of the telephones enables Do Not Disturb, the feature applies  
to all telephones, that is, an incoming call will not ring on any of the  
telephones.  
You can use the telephone to dial outgoing calls.  
If you enable Do Not Disturb while one or more calls are ringing, the  
pending calls are sent to your call coverage point and Do Not Disturb  
is enabled for all subsequent calls.  
If you are a Ring Group member and you enable Do Not Disturb,  
personal calls go to your call coverage point. However, Ring Group  
calls always ring on a members telephone, regardless of the Do Not  
Disturb setting.  
To activate Do Not Disturb:  
1 Press Feature + 446.  
You can also press Feature + 446 or press the Features Access button,  
then scroll down the list of features and select Do Not Disturb.  
Your telephone is now in Do Not Disturb mode and the display panel  
shows Do Not Disturb.  
2 To disable Do Not Disturb mode, repeat Step 1. The Do Not Disturb  
message disappears from the display panel.  
 
   
30  
CHAPTER 3: BASIC TELEPHONE OPERATION  
Accessing Voice Mail  
To access voice mail directly for a mailbox:  
1 Press one of the following:  
Messages button  
*600* + <extension> + #  
Feature + 600  
2 You are prompted to enter the password, which by default is the same as  
the mailbox number.  
 
 
FEATURE CODES  
4
This chapter describes how to use feature codes on a telephone to  
enhance the operation of your telephone. A feature code is a sequence  
of numbers you enter on the telephone keypad to enable a feature that is  
not mapped to a button.  
This chapter includes the following topics:  
 
     
32  
CHAPTER 4: FEATURE CODES  
Feature Code  
Overview  
Some common telephone features are mapped to buttons (Transfer, for  
example). However, the number of features exceeds the number of  
buttons available on any telephone. Feature codes allow the telephone  
feature set to be available to all telephones, regardless of the number of  
buttons on the telephone.  
Each feature is assigned a unique three-digit feature code. You can  
invoke a feature by entering the numeric code assigned to a particular  
feature. For example, you can use a feature code to enable call  
forwarding and specify a destination number.  
You can access all telephones features by pressing the Features Access  
button. You can then enable a feature using either of the following  
methods:  
1 Press the Features Access button.  
2 Enter the three-digit feature code on the keypad (see Feature Codes).  
3 Enter any additional values following display panel prompts.  
Or  
1 Press the Features Access button.  
2 Scroll to the feature.  
3 Press the Select soft button.  
4 Enter any additional values following display panel prompts.  
Using Feature  
Codes  
You can invoke a feature by pressing the Feature button and using the  
telephone keypad to enter the feature code along with any additional  
information (such as an extension).  
For example, to enable the Do Not Disturb feature, you can use either of  
these methods:  
Press the Feature Access button and use the scroll buttons to find the  
Do Not Disturb feature listed in the Display Panel. Then press the Slct  
(Select) button.  
Press Feature + 446.  
Some features require additional information. For example, if you want to  
enable call forwarding, you must designate the extension to which you  
 
   
Feature Codes  
33  
want your calls forwarded. The feature code for call forward (Fwd  
Universal) is 465. To enable this feature:  
1 Press Feature + 465.  
The Display Panel shows the prompt FWD Universal Number.  
2 Enter the extension to which you want your calls forwarded, in this case,  
1001.  
If the Display Panel shows a previous entry, use the middle soft key to  
clear the entry.  
3 Press OK or #.  
Feature Codes  
Table 3 lists the features that you can control with feature codes. Features  
are listed alphabetically and include the required feature code syntax and,  
in most cases, a reference for more information. In the syntax, the  
notation <parameter> represents a variable that you must supply, for  
example, a telephone extension.  
Table 3 Feature Codes Alphabetical by Feature or Task  
Feature  
Feature Code Entry  
Description  
Call Forward Universal  
Feature + 465, then <destination>  
Call History  
Feature + 462  
See Call Park.  
Call Park a Call  
Feature + 444, then <call park  
extension> (or accept the default)  
Class of Service (COS)  
Override  
Feature + 433, then <your extension>,  
then <your mailbox password>+ #, then  
<outside party number>  
Conference Call  
Feature + 430, then <destination>, then See Setting up a Conference Call.  
Feature + 430  
Display Software Version  
Feature + 837  
Displays the current version of software  
running on the telephone.  
Do Not Disturb  
(Enable/Disable)  
Feature + 446  
Hands Free  
Feature + 100  
Enables or disable the Hands-Free  
Hold  
Feature + 402  
Feature + 128  
Logout (phone)  
 
     
34  
CHAPTER 4: FEATURE CODES  
Table 3 Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Mute  
Feature Code Entry  
Feature + 101  
Description  
See Muting Calls.  
See Mute Ringer.  
Mute Ringer  
OK  
Feature + 489  
Feature + 120  
Displays OK in the Display Panel. Used to  
make a call without waiting for the call  
completion time-out value to expire.  
Password Stored Locally  
Program  
Feature + 434, then <current password> Stores the password you use to log in to  
your telephone on the telephone  
(locally).  
Feature + 410  
Displays the Program menu in the  
Display Panel.  
Redial  
Feature + 401  
Feature + 111  
Feature + 104  
Release  
Cancels the current operation.  
Speaker — On/Off  
Speak and listen without picking up the  
handset.  
Transfer to Voice Mail  
(Enable/Disable)  
Feature + 440  
When enabled, transfers all calls to the  
Mail.  
Volume — Up or Down  
Feature + 102 to raise the volume  
or  
Adjusts the volume setting for the  
current mode:  
Feature + 103 to lower the volume  
If the handset is in the cradle and the  
speaker is disabled, adjusts the ring  
volume setting.  
If the speaker is enabled, adjusts the  
speaker volume setting.  
If the handset is not in the cradle and  
the speaker is disabled, adjusts the  
handset volume setting.  
 
STANDARD FEATURES  
5
This chapter describes the standard telephone features that you can set  
up and access through the Telephone User Interface (TUI) on your  
telephone.  
This chapter contains the following topics:  
 
     
36  
CHAPTER 5: STANDARD FEATURES  
Viewing the Call  
Logs  
You can use the Call History feature to display your call logs. These are  
the logs of the 10 most recent placed calls, received calls, missed calls and  
unreviewed calls to and from your telephone. From the call logs you can  
select calls and the telephone automatically dials them.  
To access and use the Call History feature:  
1 Do one of the following:  
Press Feature + 462.  
Press the Program button and scroll down to Call History.  
The Call History menu appears in the Display Panel.  
2 Select one of the follow options:  
a For placed calls, press 1.  
b For received calls, press 2.  
c For missed calls, press 3.  
d For unviewed missed calls, press 4.  
e To clear the all call logs, press 5.  
Use the Scroll buttons to navigate through the list. The Display Panel  
always starts with the oldest call in the category you select. That is, the  
oldest call appears first and the most recent call appears last.  
The Display Panel scrolls through the calls one at a time. After the last  
call, this message appears in the Display Panel for placed and received  
calls:  
No more call history  
This message appears for missed calls:  
No more missed calls  
The three Soft buttons below the Display Panel have the following  
functions when viewing the Call History:  
To select a call from the list and dial the call automatically, press the  
Slct button.  
To return to the previous menu, press the Back button.  
To exit the Call History display, press the Exit button.  
 
     
Setting up a Conference Call  
37  
Setting up a  
Conference Call  
The conference feature enables you to have up to six parties, including  
the conference originator, on one conference with the capability to  
extend a conference through cascading. Conferences can be multi-site  
capable where any endpoint in a conference can be located anywhere  
within the system.  
The following sections describe how to set up an unannounced  
conference call and an announced conference call. In either type of  
conference call, if one of the participants hangs up, the other two  
participants remain connected. The following sections also describe how  
the conference can drop the last member to join the conference and how  
to drop the entire conference.  
Setting up an In an unannounced conference, you conference in the person without  
Unannounced notifying that person:  
Conference  
1 While on a call, press Feature + 430. The system places your caller on  
hold.  
2 Dial the number of the person you want to conference in.  
3 Press Feature + 430 again. The three-way conference begins when the  
recipient answers the call.  
Setting up an In an announced conference, you call the recipient and announce that  
Announced you want to conference them into a call. The recipient can then decide  
Conference whether to take the call:  
1 While on a call, press Feature + 430. The system places your caller on  
hold.  
2 Dial the extension of the person you want to conference in, then press  
the OK Access button (or press Feature + 120).  
3 When the called party answers, announce the conference.  
If the recipient wants to take the call, press Feature + 430. Now three  
people are on the same call.  
If the recipient does not want to take the call, hang up the second call  
and go back to the first call by pressing the Hold button for that call.  
 
           
38  
CHAPTER 5: STANDARD FEATURES  
Adding a Recipient to While participating in a conference of three to five people, any recipient  
an Existing in the conference can add a new recipient. While a new recipient is being  
Conference added, the existing recipients in the conference, including the originator,  
are still able to communicate, but there is no ring back tone associated  
with the new recipient. If a party other than the originator adds a new  
recipient, then a cascaded conference is formed. The process to add a  
Creating a Cascaded Once you establish a conference, anyone in the conference, excluding the  
Conference originator, can create a cascaded conference by initiating a conference  
call to another party or parties. Those parties in turn can initiate another  
cascaded conference. For example, telephone P1 (originator) calls  
telephones P2, P3, P4, P5 and P6 to establish a 6-party conference (called  
C1). Telephone P3 then calls telephones P7 and P8. Telephone P3 creates  
a cascaded conference and is the originator of a 3-party conference  
(called C2). Conference C2 is now cascaded with C1. Telephone P8 then  
calls P9 to create conference C3 and is cascaded with C2. Cascading can  
continue until the maximum number of ports on the conference server  
has been reached.  
0ꢇ IS THE ORIGINATOR OF #ꢂꢉ  
0ꢀ IS THE ORIGINATOR OF #ꢀꢉ  
#ꢁ  
#ꢂ  
0ꢂ IS THE ORIGINATOR OF #ꢁꢉ  
#ꢀ  
Dropping Conference Once a conference has been established, the conference originator can  
Recipients either drop the last party added to the conference or drop the entire  
conference that the originator initiated. In the example above, if P1 the  
originator of conference 1 drops All, only P1, P2, P4, P5 and P6 are  
dropped. P3 is not dropped because it is the originator of conference 2  
and remains connected to conference 2.  
 
         
Transferring Your Telephone Settings to Another Telephone  
39  
To drop conference recipients, follow these steps:  
1 While on a conference, the conference originator presses the Drop soft  
(right) button. The Conference Drop window displays in the Display  
Panel.  
2 Scroll to the drop action you want to take, either (1) Last or (2) All, and  
press the appropriate number on the keypad. The party (Last) or the  
conference (All) is dropped.  
Alternately, you can drop recipients from a conference using the  
following feature codes:  
To drop the last party in a conference, enter Feature + 431.  
To drop all parties in a conference, enter Feature + 435.  
If the originator drops the last party in a 3-party conference, the call then  
becomes a 2-party non-conference call.  
Transferring Your  
Telephone Settings  
to Another  
This feature enables you to use any 3Com telephone with all your  
telephones settings.  
To transfer your telephones settings to an alternate telephone:  
Telephone  
1 Log out of your own telephone by pressing Program + 5 + 6.  
If your administrator has enabled the Multiple Contacts feature for your  
extension, you do not have to log out of one telephone before logging  
into another.  
2 Log out of the alternate telephone that you want to use as yours:  
a If the telephone is a 3Com Basic or Business telephone, press  
Program + 5 + 6.  
b If the telephone is a 3Com Managers telephone, press the bottom  
right soft button (Advanced Settings) + 6.  
3 On the alternate telephone, access the Set My Phone Number option of  
the Advanced Settings menu:  
a If the telephone is a 3Com Basic or Business telephone, press  
Program + 5 + 4.  
b If the telephone is a 3Com Managers telephone, press the bottom  
right soft button (Advanced Settings) + 4.  
The Display Panel shows:  
 
   
40  
CHAPTER 5: STANDARD FEATURES  
Local Phone Number:  
4 On the alternate telephone, enter your own telephone extension:  
a Use the delete button to delete the alternate extensions number.  
b Enter your own telephone extension number and press #.  
5 Log in to the alternate telephone and use your own telephone extension  
number and password:  
a If the telephone is a 3Com Basic or Business telephone, press  
Program + 5 + 6.  
b If the telephone is a 3Com Managers telephone, press the bottom  
right soft button (Advanced Settings) + 6.  
You are logged into the alternate telephone, which now receives any calls  
to your own telephones extension. The alternate telephones Display  
Panel shows your own telephones extension as well as any call history  
information that was on your own telephones Display Panel.  
6 When you are finished using the alternate telephone, log out:  
a If the telephone is a 3Com Basic or Business telephone, press  
Program + 5 + 6.  
b If the telephone is a 3Com Managers telephone, press the bottom  
right soft button (Advanced Settings) + 6.  
7 Log back into your own telephone by pressing Program + 5 + 6.  
Forwarding Calls to  
Voice Mail  
You can forward incoming calls to your voice mailbox by using a feature  
code.  
When you forward incoming calls to your voice mailbox:  
If you are logged in to multiple telephones, each using the same  
telephone number, and one of the telephones enables forward to  
voice mail, the feature applies to all telephones — an incoming call is  
sent to your voice mailbox.  
If you enable forward to voice mail while one or more calls are ringing,  
whether you are on-hook or off-hook, the pending calls are sent to  
your voice mailbox and forward to voice mail is enabled for all  
subsequent calls.  
 
     
Call Waiting  
41  
If you are a Ring Group member, personal (non-Ring Group) calls go to  
your voice mailbox. However, Ring Group calls always ring on a  
members telephone, regardless of your personal telephone setting.  
To forward incoming calls to your voice mailbox for any telephone  
(including the Basic telephones, which do not have a FWD Mail button):  
Press Feature + 440. All future calls transfer automatically to your  
voice mailbox.  
If you have not enabled this feature code, you can send a call that is  
ringing (and all subsequent calls) to your voice mailbox by pressing  
Feature + 440.  
To disable this feature, press Feature + 440. All calls ring normally.  
Call Waiting  
The Call Waiting lets you know that another call has arrived on another  
access line. You hear a distinct ringing tone, if you have not disabled the  
ringing tone on your telephone, and see the MWI flashing.  
1 When you hear a ring tone or see the MWI flashing, press the Hold  
button to put the current call on hold.  
2 Press the Access button for the incoming call.  
3 To toggle between the two calls, put the current call on hold and then  
press the Access button for the call you want.  
Call Forwarding  
Use the Call Forward Universal feature when you plan to be away from  
your telephone for an extended period of time. All incoming calls are  
redirected to another destination unconditionally.  
To forward all your calls to another extension:  
1 Press Feature + 465 or press the Feature Access button, then scroll  
down to and select Fwd Universal.  
The Display Panel shows:  
FWD Universal Number:  
2 Use the keypad to enter the telephone number to which you want to  
forward your calls.  
 
           
42  
CHAPTER 5: STANDARD FEATURES  
To disable the Call Forward Universal feature so that you can answer calls  
at your telephone again:  
1 Press Feature + 465 or press the Feature Access button, then scroll  
down to and select Fwd Universal.  
The Display Panel shows:  
FWD Universal Number:  
2 Use the Delete soft key to erase the call forward extension and leave the  
field empty.  
3 Press the # key.  
Call Park  
Use the Call Park feature to place a call in a holding pattern and make it  
available for you or for another user to pick up from any telephone on  
the system by dialing the Call Park extension.  
The Call Park feature is useful when the recipient is elsewhere in the  
building or you want to continue a call on another telephone and  
transferring the call does not give you enough time to retrieve it.  
When you park a call, you assign it a Call Park extension, which you (or  
another user) use to retrieve it. The default Call Park extension numbers  
are 6000 through 6099 inclusive. Ask your administrator to verify the Call  
Park extensions for your location. If the specified Call Park extension is in  
use or if no extension is specified, the next available Call Park extension.  
A call remains parked for 5 minutes. This default value can be adjusted by  
your administrator. If the call is not answered 5 minutes after it is parked,  
the user who parked the call is called back. If the user is not available, the  
parked call is forwarded to the users call coverage point. To park a call:  
1 While you are on a call, press the Call Park button or press  
Feature + 444. The Display Panel shows a default Call Park extension.  
2 Press the Call Park button (or press Feature + 120) to park the call using  
the default extension, or use the telephone keypad to enter a Call Park  
extension from the list of extensions at your location. Notify another user  
about the parked call.  
a Select an Access button for outgoing calls and dial the users  
extension.  
 
   
Ring Groups  
43  
b When the call is answered, tell the user the Call Park extension  
number, for example 6018.  
c Hang up.  
The user dials the Call Park number and the system connects the call  
automatically.  
3 To retrieve a parked call yourself:  
a Pick up the handset of any telephone on the system.  
b Dial the Call Park extension that was assigned to the call.  
The system connects you to the parked call.  
Ring Groups  
Your administrator can establish formal and informal call centers so that  
incoming calls can be directed to several telephones that have been  
associated into ring groups.  
A call center is a general term that refers to any system that accepts  
incoming calls to a site, ensures that those calls are sent to the proper  
destination within the site, and manages database records on call activity  
and distribution. The call center can be used, for example, as a help desk,  
a reservations counter, an information hotline, or a customer service  
center.  
Incoming calls that arrive at your company can go either to:  
Your extension and the call coverage point you have set up.  
A ring group that follows the call coverage path assigned by an  
administrator for that group.  
A ring group is a group of telephone extensions that are configured  
under a virtual extension. Your administrator can configure the ring  
group so that an incoming call to the virtual extension rings on all the  
telephones in the ring group simultaneously or in sequence.  
Ring Group This section describes how participation in a ring group interacts with  
Interaction With other telephone features. Note the following considerations:  
Other Features  
A ring group call can be added to a conference. The member receiving  
the call can conference with another extension or with another ring  
group. Both announced and unannounced conferences are supported  
 
   
44  
CHAPTER 5: STANDARD FEATURES  
A ring group call can be put on hold and taken off hold without losing  
the caller.  
If a ring group member puts a call on hold, that member can  
receive other calls.  
A ring group caller on hold will hear ring group Music On Hold.  
If the telephone has Hands Free enabled, an incoming call to a ring  
group will not be picked up automatically.  
An external call to a private user (someone not in the ring group) can  
be transferred to a ring group.  
Both attended and unattended call transfers are allowed for calls to a  
ring group or from a ring group.  
Internal and external callers that are forwarded to voice mail can leave  
a message and navigate through the voice mail options.  
If a ring group call is routed to a voice mailbox or Auto Attendant call  
coverage point but the routing fails (for example, because no ports are  
available), the call is requeued for the ring group.  
Each time a call is put back in a ring group queue, it is treated like a  
new call.  
Emergency  
Telephone Number  
Dialing Service  
3Com telephones provide the capability to dial an emergency telephone  
number even when the telephone is not logged in to a system. The  
telephone must be properly configured, connected to an operational  
system, and the region must support this service. If the system is not  
operational, an emergency call can be routed (optionally) directly through  
a PSTN media gateway. Contact your system administrator to determine  
the appropriate emergency number for your region.  
 
   
46  
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE  
Connecting the  
Telephone  
Although the connector layout varies between telephones, all telephones  
use these symbols to identify the connectors:  
Power connection for an AC power adapter.  
Network connection. Connects the device to the network. A powered  
Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af)  
standard is acceptable.  
Switch port for connecting a computer or other network device to the  
network.  
Handset connector.  
Figure 4 shows underside of a 3102 Business Telephone as an example of  
possible connection points. Connection details for each type of device are  
listed on the packing sheet that is shipped with the device.  
Figure 4 Underside of the 3102 Business Telephone  
1
2
3
4
6
5
CAUTION: The system operates over the LAN, not through traditional  
telephone wiring. Your telephone connects to the system through an RJ-45  
LAN connector instead of an RJ-11 telephone connector. Your telephone will  
not work unless it is connected properly. Ask your administrator if you have  
questions about your telephone connection.  
 
             
Connecting the Telephone to the 3Com Asterisk Appliance  
47  
The underside of an telephone includes:  
1 AC power adapter connection  
2 Ethernet connector for connection to the LAN  
3 Ethernet connector for an optional connection to your desktop computer.  
4 Handset connector  
5 Headset connector (not available on 3Com Basic telephones)  
6 Tabs for the support bracket  
For information about the underside of each telephone, and for  
information about how to connect any telephone to a Power over  
Ethernet source, see the packing sheet that comes with the device.  
Strain relief clamps are built into the support bracket.  
Connecting the  
Telephone to the  
3Com Asterisk  
Appliance  
Connect your telephone to power and to the LAN as described in  
Your Asterisk administrator must assign you a user account that includes  
your telephone extension and your username and password. Before the  
telephone can connect to the 3Com Asterisk Appliance, it must have  
these IP configuration settings defined:  
The telephone IP address  
The subnet mask of your local network  
A default gateway IP address  
The IP address of the 3Com Asterisk Appliance and the IP address of  
the download server  
If your network is configured to use DHCP, the telephone receives its IP  
configuration automatically. Otherwise, you must configure your  
telephone manually for network and 3Com Asterisk Appliance  
connectivity.  
 
 
48  
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE  
Manually Configuring To configure the IP configuration settings manually on your telephone,  
Telephone use the Program button (see Buttons and Controls) to enter the User  
Connectivity Configuration menu (menu option 6).  
If your telephone received its IP configuration automatically, follow steps  
1 through 3 to set the IP address of the 3Com Asterisk Appliance and  
your user settings. If your telephone did not receive its IP configuration  
automatically from a DHCP server, follow all the steps.  
1 Press Program + 5 (Advanced Settings) + 1 to select Set Primary PBX IP.  
Use the keypad to set the IP address of the 3Com Asterisk Appliance.  
2 Press Program + 5 (Advanced Settings) + 2 to select Set Secondary PBX  
IP. Use the keypad to set the IP address of the telephone download  
program server, which is the same as the IP address of the 3Com Asterisk  
Appliance.  
3 Press Program + 5 (Advanced Settings) + 4 to select Set My Phone  
Number. Use the keypad to specify the telephone extension. Your  
administrator must also configure the extension on the 3Com Asterisk  
Appliance.  
4 Press Program + 6 (User Configuration) + 2 to select Configure IP  
Address. Use the keypad to set the IP address for the telephone, and then  
press the # key to save your changes. Note that you can press the  
Program button to back out of a menu choice.  
5 Press Program + 6 (User Configuration) + 3 to select Configure  
SubNetMask and set your networks subnet mask. Note that you can  
press the Program button to back out of a menu choice.  
6 Press Program + 6 (User Configuration) + 4 to select Configure Gateway  
IP Address and set your telephones default gateway address. Note that  
you can press the Program button to back out of a menu choice.  
7 Press Program + 6 (User Configuration) + 5 to select Configure NCP IP  
Address and set the 3Com Asterisk Appliance IP address. Note that you  
can press the Program button to back out of a menu choice.  
8 When you are finished, press the Program button to exit from the  
configuration menu.  
After you manually configure a telephone, the settings are saved in flash  
memory and retained when you disconnect power from the telephone.  
 
 
Attaching and Adjusting the Support Bracket  
49  
If your telephone received its IP configuration automatically, follow steps  
1 through 5 to set the IP address of the 3Com Asterisk Appliance. If your  
telephone did not receive its IP configuration automatically from a DHCP  
server, follow all the steps.  
Note that these setting may be provided automatically by an address  
server. See your network administrator for more information.  
Attaching and  
Adjusting the  
Support Bracket  
Figure 5, Figure 6, and Figure 7 show a 3102 Telephone. The instructions  
apply to all telephones.  
Figure 5 Attaching the Support Bracket  
To attach the support  
bracket, 1, snap the  
bracket into the  
mounting supports 2,  
on the bottom of the  
telephone.  
2
After you connect the  
cables to the  
1
telephone, press the  
cables into the cable  
management clamps 3,  
on the stand.  
3
 
     
50  
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE  
Figure 6 Adjusting the Support Bracket  
To adjust the support  
bracket, press to  
release the lock tab 1,  
rotate the bracket to  
the position that you  
want, and then  
release the lock tab.  
1
Figure 7 Wall Mounting a Telephone  
When you mount a 3Com telephone on a  
wall, attach the support bracket and  
adjust it so that the bottom of the support  
bracket rests against the bottom supports  
on the telephone, 1.  
Safe wall mounting requires 3/4-inch  
drywall and 1.5-inch drywall screws.  
1
 
   
Moving Your Telephone  
51  
Moving Your  
Telephone  
Each telephone is uniquely identified by an IP address. You can move your  
telephone to another location within your calling domain, connect it to  
any Ethernet jack on the LAN, and still maintain all of your personalized  
features and extension number.  
Swapping  
Telephones  
Your administrator assigns a password for your telephone. This password  
associates your telephone extension (and mailbox) with your account.  
This may allow you to configure another telephone in the system to  
duplicate your primary telephone. This means if you are away from your  
primary telephone (for example, in a different office), you can program  
the local telephone to use your extension. Any calls made to your  
extension will ring in both locations and you can access your mailbox  
from either telephone. See the overview section in the chapter that  
describes your telephone for more information.  
Cleaning Your  
Telephone  
Always unplug your telephone from the power source and from the  
network before you clean it. Use a soft cloth dampened with mild  
detergent.  
WARNING: Failure to unplug the telephone before you clean it could  
result in electrical shock.  
Troubleshooting  
Problems  
Table 4 lists possible problems that you may encounter and the most  
likely solutions. Where possible, each solution refers to the section in this  
guide where you can find detailed information.  
 
                   
52  
CHAPTER A: TELEPHONE INSTALLATION AND MAINTENANCE  
Table 4 Possible Problems  
Possible Problem  
Suggested Solutions  
My telephone has no dial  
tone and the display panel  
is blank.  
Verify that the power cord is fully inserted in the  
correct connector on the underside of the  
telephone. Use the strain relief tab to prevent the  
cord from becoming unplugged.  
Verify that the Ethernet cables are connected and  
that each cable is in the proper connection.  
Remove and add power to the telephone by  
unplugging the power cord at the electric outlet  
and plugging it back in.  
If the telephone is powered through a powered  
Ethernet cable, make sure that power is applied to  
the cable at its source.  
I hear a high pitch tone but  
not a dial tone.  
You are not logged in to your telephone.  
My telephone has “locked  
up.”  
Your telephone has lost the connection to the  
system. Remove the Ethernet cord from the jack,  
and then re-insert it into the jack.  
Wait a few seconds. If the telephone display panel  
still appears to be locked, disconnect the electrical  
power for your telephone, and then plug it back in.  
Callers cannot leave  
Your mailbox may be full. Log in to your voice mailbox  
messages on my voice mail. and delete some messages.  
When I dial 9 or 8 to access No outside lines are available. Try again in a few  
an outside line, the display minutes.  
panel shows “All Ports  
Busy.”  
My telephone keeps  
ringing after I pick up the  
handset.  
Your telephone may have lost connection to the  
system immediately after a call came in. Remove the  
Ethernet cord from the jack, then re-insert it into  
the wall jack.  
Wait a few seconds. If the telephone continues to  
ring, disconnect the electrical power for your  
telephone, and then plug it back in.  
The display panel shows  
“Wait for NCP.”  
Your telephone may be disconnected from the system.  
Hang up your telephone and wait a few seconds. Then  
pick up the handset. If the message still appears on  
your telephone display panel, contact your  
administrator.  
 
         
INDEX  
connecting telephones  
Numbers  
3101 Basic Telephone  
3101 Basic Telephones  
D
display panel  
A
access buttons  
Do Not Disturb  
E
C
call history  
calls  
F
L
line status lights  
Class of Service  
M
Main menu  
message waiting indicator  
microphone  
conference call  
configuration  
 
 

3Com Two Way Radio C80WN User Manual
Acer Laptop MS2231 User Manual
Addtron Technology Switch PR0017 User Manual
Aiphone Home Security System GH VAX User Manual
Alpine Speaker SWR 1021D User Manual
Altinex Network Card CP451 008 User Manual
American Standard Outdoor Shower 3630000 User Manual
Avocent Network Card CCM1640 User Manual
Axis Communications Security Camera P3365 VE User Manual
Axor Plumbing Product 06105XX0 User Manual